Question 1

How does newborn care at home with DarDoc work?

Accepted Answer

We match you with a DarDoc-employed caregiver trained in neonatal and pediatric care, with at least 2 years of newborn experience, who comes to your home on the schedule you choose. Booking starts with a quick WhatsApp chat.

Question 2

What is the difference between a maternity nurse, a caregiver, and a nanny?

Accepted Answer

In the UAE, the term maternity nurse is often used loosely for trained newborn caregivers, not only registered nurses. DarDoc caregivers are NICU-trained, BLS-certified, background-checked, DarDoc-employed, and more rigorously vetted than a typical nanny.

Question 3

Do you offer pre-natal and post-natal support beyond newborn care?

Accepted Answer

Yes. The team supports pre-natal check-ins, midwife visits, premature and post-procedure newborn care, day-to-day routines, overnight care, breastfeeding support, and immunisation assistance.

Question 4

Do you offer overnight or night-nurse care?

Accepted Answer

Yes. NICU-trained caregivers cover overnight feeds, soothing, diaper changes, and routine monitoring so you can sleep. Overnight care is available as a single night or as part of a monthly plan.

Question 5

Can you help with breastfeeding support?

Accepted Answer

Yes. Caregivers are trained in lactation support, including latch correction, pumping schedules, feeding rhythm, and common challenges like engorgement or low supply. For complex cases, we coordinate with lactation consultants.

Question 6

Do you provide specialised care for premature babies?

Accepted Answer

Yes. Our NICU-trained caregivers are experienced with premature babies and post-NICU graduates, including breathing-pattern monitoring, weight tracking, careful handling, and feeding support.

Question 7

Can I book a caregiver for just a few hours or one night?

Accepted Answer

Yes. The minimum on-demand booking is 4 hours. You can book a short visit, a half day, a single overnight shift, or a longer weekly or monthly plan.

Question 8

Are your caregivers DarDoc employees or freelancers?

Accepted Answer

Every caregiver is a DarDoc Health employee, not a freelance contractor. They are trained in-house, background-checked, BLS-certified, medically tested, and UAE residents.

Question 9

Are your caregivers NICU-trained?

Accepted Answer

Yes. Every newborn specialist on our team is a NICU-trained caregiver with hands-on NICU experience and at least 2 years in newborn care.

Question 10

Is DarDoc a licensed baby care provider in the UAE?

Accepted Answer

DarDoc holds healthcare licenses in the UAE and shows the relevant regional credential based on the emirate you are browsing.

Question 11

Can I keep the same caregiver throughout my journey?

Accepted Answer

On monthly subscriptions, yes. You keep the same caregiver except on scheduled off-days or sick leave. On occasional bookings, we try to match the same professional depending on schedule.

Question 12

What if I do not like the assigned caregiver?

Accepted Answer

We offer unlimited replacements at no extra cost. If the chemistry is not right or her style does not match your home, message us and we will swap her on your next booking.

Question 13

What are the minimum hours, and how much does it cost?

Accepted Answer

The minimum on-demand booking is 4 hours. Pricing ranges from AED 33/hr to AED 99/hr depending on care level, days, and total hours. Monthly plans use volume-based pricing, so longer plans can reduce the hourly rate.

Question 14

Do I need to arrange transportation, visa, or accommodation?

Accepted Answer

No. DarDoc handles caregiver transportation, visa, sponsorship, and employment paperwork. There are no hidden transport or sponsorship add-ons.

Question 15

Where do you offer nanny and babysitting services?

Accepted Answer

DarDoc currently serves Dubai, Abu Dhabi, Al Ain, and Sharjah for newborn care, with plans to expand to other emirates.

We don’t offer newborn care in Ras Al Khaimah yet.

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